Shipping and Returns
We ship from Australia.
All our potion kit ingredients are handmade. Our current make time is 1-2 business days. Please allow 2-3 weeks make time for Party Packs.
We dispatch orders each weekday, with our parcel collection usually between 12 - 1pm daily.
If you need your order quickly, please select Express shipping and leave a note at checkout. If you have a query regarding your order please reach out to us at magic@thelittlepotionco.com.au Please note that Express is no longer guaranteed next day delivery with Australia Post. Once orders are shipped we cannot guarantee delivery times with Australia Post. You will receive an email with your tracking number.
The Little Potion Co will not be held responsible for any incorrect or old shipping addresses used. Please check your shipping address at checkout. If you use ShopPay to pay for your items, please ensure you use the correct saved address.
Pre-Orders: If you order a product that is a pre-order, all items will be shipped together once the pre-order item arrives. If you would like some of your order earlier, please place two seperate orders.
Currency
All prices on this site are in ($AUD) Australian Dollars. You can change to your own currency using the currency dropdown box.
Domestic / Australian Shipping
All orders will be shipped via Australia Post. We have a daily (weekday) collection between 12 - 1pm daily of our parcels. Delivery times will vary based on your location. All items will be sent with tracking and a tracking number sent to you. We cannot be held responsible for delays through Australia Post and we will not be liable for any issues with your parcel once it is in the hands of Australia Post. If you are experiencing an issue with your delivery, please contact us and we will help you work with Australia Post to resolve the issue.
Free Shipping: Free standard shipping over $195. Free shipping can not be used with any further discounts. Free shipping minimum will only be met after any other discounts are applied.
Express Shipping
Express Postage is $19.95 in Australia. This is to cover the cost of express shipping. This is not a priority service and you will still need to allow 5-7 days manufacturing time.
International Shipping
We currently ship to US, Canada & NZ. Australia Post use Universal tracking numbers. You can use the tracking number in your own country's postal service provider tracking (i.e: USPS for USA) Once your item arrives in your own country, please use your own country's postal service to track orders. Once an item leaves Australia and gets passed over from AusPost to your local carrier, AusPost can no longer keep track of the order. If your order is taking longer than expected once it arrives in your own country, please contact your local carrier. Please contact us with any issues. We are also now also using FedEx for some of our international orders.
Express Shipping for International Orders: You will be charged at checkout by weight for express delivery.
We do offer shipping to some other select other countries at this stage. Shipping will be calculated by weight at checkout if shipping is available to your country. We are currently navigating bio laws - some countries do not allow us to post certain items in our kits and we're not yet at a stage where we can remove certain ingredients, but please do send us an email at magic@thelittlepotionco.com.au if you have a request and we'll look into it.
We currently ship to UK via our Etsy store: https://www.etsy.com/au/shop/TheLittlePotionCo
Please contact us via email for any requests to send to other countries. magic@thelittlepotionco.cm.au
Find approximate international delivery times HERE on the Australia Post website.
Unclaimed items: Please keep an eye on your tracking. If your order is unclaimed and returned to us, we will only refund your order minus the shipping fee. If you received free shipping, our standard $15 shipping cost will be excluded from your refund. We also reserve the right to charge the customer for any return postage charges for unclaimed items.
Duties and Taxes
For international orders, it is your responsibility to know if you will be charged taxes by ordering goods into your country from another country. Many countries now charge taxes on imported products, in a bid to encourage people to purchase within their own country. If we send an item to you and you refuse to pay the taxes and the item is returned, we will not be liable to refund the shipping costs to you or any costs to have the product returned to us. If we receive the item back we will refund the purchase amount minus the shipping costs, but only if the items are returned in the same condition. Please note if an item is returned to us, we have to pay the return postage, so we will have to pass this cost on to you (i.e we will minus the cost of return postage from your refund)
International Customs
Your order will be subject to customs processing if you are ordering from outside of Australia. It is your responsibility to complete any and all customs documentation to receive your item. If you do not fill in the necessary paper work and your item is unclaimed, the 'Unclaimed Items' policy above stands.
Returns
We hope you love your order from us. Unfortunately we do not currently offer returns for change of mind or if you provide us with the wrong information for your order. Please contact us within 5 days if you have any issues with your product on arrival, if any items arrive damaged or if you believe the order is not as described on our website. We can then organise an exchange or refund. Please see HERE full full refund policy.